Customer satisfaction high with all digital claims: J.D. Power
Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power’s 2025 U.S. Claims Digital Experience Study.
Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power’s 2025 U.S. Claims Digital Experience Study.
It’s important that managing data enables speed, accountability, and trust at scale.
A paper published Tuesday in the Journal of Catastrophe Risk and Resilience estimates that Risk Rating 2.0, FEMA’s 2021 update, resulted in up to 13% […]
A better approach is to offer communication options intentionally, not reactively.
What’s ahead for auto insurance in 2026.
WIL 2025 honoree believes knowing the insurance products is a good foundation for leading her team in its work on the insurer’s Marketplace platform.
WIL 2025 honoree believes knowing the insurance products is a good foundation for leading her team in its work on the insurer’s Marketplace platform.
Craig Kurtzweil, chief data and analytics officer for UnitedHealthcare’s commercial business, shared insights related to how the company is deploying technology.
Nationwide announced Michael Carrel as its chief technology officer.
2025 Women in Insurance Leadership honoree Sarah Griffin, is SVP, product & underwriting at Nationwide.